Refund policy

Last updated: 7 October 2026

This policy sets out when registration fees for the HAMAT RUN events organised by PANGAEA can be refunded. Registration is the booking of a participation place in the participant’s name, not a physical product, so registrations cannot be exchanged. Refunds are limited to the cases listed below.

1. When a registration fee is refunded

The registration fee is refunded in full in any of these cases:

• The organiser cancels the run: PANGAEA cancels the run and does not hold it on a replacement date.
• The run is postponed or substantially changed: the date or venue changes and the new arrangement does not suit the participant, provided the request is made within 3 days of the change notice reaching their e-mail address.
• Duplicate payment: the amount is charged more than once for the same registration. The extra payments are refunded.
• Charged without a confirmed registration: the amount is charged, but because of a technical fault the participant receives no confirmation and the registration could not be confirmed.

2. When a fee is not refunded

• The participant withdraws, or decides not to take part, for any personal reason after payment has been made.
• The participant does not attend, arrives after the start time, or arrives after entry has closed.
• The participant is refused entry or stopped from taking part for breaking the Terms and conditions, the organisers’ instructions or the rules of conduct.
• Weather or other conditions that do not prevent the run from going ahead.
• The participant entered incorrect details when registering (name, e-mail address or mobile number).

3. How to request a refund

1. Write to sales@pangaeaclub.net from the e-mail address used for the booking.
2. Include the registration number (for example HR-2026-000123), the participant’s name and the reason for your request.
3. Send your request within 7 days of the event that caused it (within 3 days if the run was postponed or substantially changed, as explained above).

We’ll review your request and reply within 5 working days.

4. How refunds are paid, and how long they take

• Refunds go back to the same payment method used for the registration.
• Processing usually takes 5 to 14 working days after the request is approved. The final timing depends on the bank that issued the card.
• If a discount code was used, only the amount actually paid is refunded.

5. What happens to the entry QR code after a refund

When a refund is approved, the registration is cancelled automatically and its status changes to “Refunded”. The entry QR code linked to it can no longer be used.

6. Contact

For any question about this policy: sales@pangaeaclub.net